Membership Retention Keys:

• Make sure your member knows AmeriPlan® is a DISCOUNT PLAN – Not Insurance

• Encourage your Member to use the plan as soon as possible – a member who uses the plan then sees their membership as something that saves them money and not an expense.
• Let your member know to expect their membership kit in 7 to 10 business days and to call you or member services if it does not arrive in that timeframe. Also let them know their cards are on the back cover of booklet.
• Coach your member on how to use their DVPC membership card (sample):
  • Dental = AmeriPlan® logo
  • Vision = Coast-to-Coast
  • Prescription Drug = MEDCO
  • Chiropractor = CPA
• DVPC member services: 1-800-647-8421
• AmeriPlan Health® customer service: 1-866-977-2477
• Instruct member to call AmeriPlan Health® customer service before using AmeriPlan Health® or seeing a provider.

     If your newly enrolled member has a dental or medical provider who does not accept  AmeriPlan®, get the providers name, speciality, address and phone number and the same information on the patient. Send referral information to AmeriPlan® Provider Relations @  referral@ameriplanusa.com

    For a list of local providers visit http://providersearch.ameriplanusa.com or your benefits site.

    For a list of nationwide providers click here.

    Occasionally a member will cancel the plan, or their monthly billing will not go through. It is easier to keep a current member than it is to signup another. You can save a memership from being cancelled in some instances.  Check your “personal activity” at www.ameriplan.net regularly and after the 3rd and 18th billing cycles. If you have members or IBOs in the I (inactive) or C (cancelled) columns you will want to call those members/IBOs back to try to re-instate them.

A satisfied member will stay on the books and just as important…become a source of referrals! Referrals are the easiest sales to make!